Terms and Conditions
Hearing Test free of charge (screening)
HSM is offering free hearing test for the clients first appointment with HSM
This is a full 30 – 45 minute appointment.
We may recommend a further appointment if your hearing assessment requires more testing. Subsequent appointments usually will attract a fee.
Clients eligible for full or partial reimbursement under the Australian Government Hearing Services Program may be funded for subsequent hearing assessment appointments.
Conditions apply to clients under the Australian Government Hearing Services Program.
30-day money-back guarantee:
Hearing aids may be exchanged for other products (of the same or lesser value), or may be returned for a refund, within 30 days of purchase.
Hearing Support Melbourne reserves the right to refuse to refund hearing aids where the hearing aid (including its parts) have not been returned or have been damaged or lost.
Any refund paid will be the amount paid by the client only, which will not include any discounts or funders’ contributions (e.g. Australian Government Hearing Services Program Department of Veterans’ Affairs, Work Cover or Insurance contributions
Fully funded hearing aids with the Australian Government Hearing Services Program
HSM will check your eligibility for fully funded hearing aids and services through the Australian Government Hearing Services Program (HSP).
Eligibility criteria applies.
Conditions apply to clients under the Australian Government Hearing Services Program.
HSM offers a fully funded hearing aid solution under the HSP funded hearing aids.
HSM may demonstrate upgraded technology for the client to consider which may be better suited to the client’s individual lifestyle and listening needs.
Australian Hearing Services Program (HSP) fully funded and Department of Veterans’ Affairs (DVA) customers that choose to top-up (contribute an out of pocket) amount towards their hearing aids
HSP clients can register or purchase a maintenance plan which will not exceed $50.40 – this will cover the cost of batteries, ear-mould renewals, repairs, ear-hook replacements, adjustments & re-programming (if required), replacement of tubing, wax guards and cords of the hearing aids. Conditions apply under the Australian Government Hearing Services Program.
